When you’ve done your part and you’re waiting on someone else.

Why things fall apart after you’ve already taken action

On a normal to-do list, once you send an email or make a phone call, you face a frustrating dilemma: if you tick the item off, you might completely forget to check whether the company actually did what they promised. If you leave it unticked on your list, it stares at you every single day even though you cannot do anything until next week.

That is how £80 train delay refunds go uncollected, faulty appliance replacements stall, and insurance claims drag on for months. You did your bit—and then life got busy while the ball was in their court.

BeSorted gives "Waiting for someone else" its own dedicated stage in the lifecycle. The matter steps out of your active queue while you wait, and returns automatically to ACTION REQUIRED if the deadline passes without a resolution.

How WAITING protects your time and money

Every time a company says "We’ll get back to you within 5 working days", BeSorted turns that promise into a calm, automatic follow-up.

• Cancelled flight or train delay refund claim: Submitted online with the claim reference number and receipt PDF saved on the matter. — Rests quietly in WAITING for 14 days; returns to Action Required if the refund hasn’t landed.
• Energy supplier billing dispute: Meter photo attached and initial email sent using BeSorted’s prepared message. — If the supplier hasn’t adjusted the bill by the agreed date, your follow-up email is ready to send.
• Landlord deposit return or warranty repair: Logged with the date of the call and the advisor’s name in the notes. — Stays off your daily mind while in progress, then moves to Sorted ✓ once the funds arrive.

Share a claim or repair when someone else is involved

If a delayed refund affects a family holiday or a repair involves a shared home, you can bring another person into that specific matter.

As soon as the refund or repair is settled and you mark the matter Sorted ✓, shared access ends automatically.